Virgin Money hires new Chief Risk Officer

Susan Poot

Virgin Money announced the appointment of Susan Poot as Group Chief Risk Officer with effect from January 24, 2022.

Poot will succeed current Group Chief Risk Officer Mark Thundercliffe who is retiring “after a suitable handover and advisory period.”

Poot joins Virgin Money from ING Bank, where she spent over 20 years in a number of commercial and risk roles, the most recent of which was Chief Risk Officer, Retail Banking.

“In this role she was responsible for setting the standards for credit risk, compliance and operational risk management across all of ING’s retail markets, managing a team of over 1,000 people and overseeing a lending book of €400 billion,” said Virgin Money.

“Susan was also Chief Risk Officer, Challenger and Growth Countries (C&G) during this period with responsibility for Chief Risk Officers in all of ING’s global C&G markets.

“Susan brings with her a wealth of experience across a range of risk disciplines, with broad banking experience in the first and second line, across both retail and wholesale banking.

“She also has a track record of working in different geographies, including three years in India as Chief Risk Officer & Chief Compliance officer at ING Vysya Bank, which at the time was the seventh largest private sector bank in India.”

Poot holds an MBA in Business Economics from The University of Amsterdam and completed the Executive Banking Programme: Management at INSEAD Business School, Fontainebleau.

Poot said: “It’s an incredibly exciting time to be joining Virgin Money as it takes the next steps in its digital transformation.

“I’m looking forward to bringing my experience as the organisation accelerates its digital first strategy and develops exciting new customer propositions.”

Virgin Money CEO David Duffy said: “Susan’s knowledge and experience will be instrumental in fulfilling our ambitious growth-led digital agenda.

“Building on the strong foundations we already have in place I look forward to working closely with her as she brings her strategic vision and commercial mindset to the role.”

About the Author

Mark McSherry
Dalriada Media LLC sites are edited by veteran news journalist Mark McSherry, a former staff editor and reporter with Reuters, Bloomberg and major newspapers including the South China Morning Post, London's Sunday Times and The Scotsman. McSherry's journalism has also appeared in The Washington Post, The Guardian, The Independent, The New York Times, London's Evening Standard and Forbes. McSherry is also a professor of journalism and communication arts in universities and colleges in New York City. Scottish-born McSherry has an MBA from the University of Edinburgh and a Certificate in Global Affairs from New York University.