IT problem hits RBS, NatWest credit card customers

Royal Bank of Scotland said on Tuesday it is working to fix an IT problem that has left RBS and NatWest credit card customers unable to access their accounts and pay off balances.

RBS said: “Some customers are unable to view credit card information on online and mobile banking.

“We are also experiencing some problems with our telephony service for credit cards, which is limiting our ability to assist customers over the phone …

“We apologise for any inconvenience that this may cause …

“We are working to resolve these problems as quickly as possible.”

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Dalriada Media LLC sites are edited by veteran news journalist Mark McSherry, a former staff editor and reporter with Reuters, Bloomberg and major newspapers including the South China Morning Post, London's Sunday Times and The Scotsman. McSherry's journalism has also appeared in The Washington Post, The Guardian, The Independent, The New York Times, London's Evening Standard and Forbes. McSherry is also a professor of journalism and communication arts in universities and colleges in New York City. Scottish-born McSherry has an MBA from the University of Edinburgh and a Certificate in Global Affairs from New York University.