TSB names Bulloch interim CEO as Crosbie exits

Robin Bulloch

TSB bank said on Friday that its chief customer officer Robin Bulloch has been appointed interim CEO following the news that Debbie Crosbie has been appointed as the next CEO of Nationwide Building Society.

TSB is currently owned by Spain’s Banco Sabadell.

“Since becoming CEO in May 2019, Debbie and the TSB Executive have led the successful turnaround of TSB by delivering a strategy to transform customer experience, make the bank more competitive and increase colleague engagement,” said TSB.

“TSB is now purpose-led and fit for the future.

“This year, as the business comes out of the biggest challenges of the pandemic, TSB has seen sustained commercial growth and new developments for customers, as well as improvements to the bank’s reputation and profile as a business and brand.

“Robin has been at the heart of transforming the TSB customer experience and has driven the bank’s customer proposition and distribution strategies.”

TSB chair Nick Prettejohn: “We are grateful to Debbie for her outstanding contribution to TSB and wish her well for the future.

“She leaves TSB on a strong footing and I’m delighted that Robin Bulloch, who has significant retail banking experience at the highest level, has agreed to lead the business until such time as a permanent appointment is made.”

Sabadell CEO Cesar Gonzalez-Bueno said: “We warmly thank Debbie for leading TSB back to growth.

“TSB is a valued part of the Sabadell Group and we look forward to working with Robin to achieve our shared goals.”

Bulloch said: “It’s a huge honour to be asked to lead TSB.

“It’s a wonderful business, with a talented, customer-focused team and it’s important we close out 2021 strongly and grasp the opportunities to do even more for our customers in 2022.”

Before joining TSB in 2019, Bulloch was Managing Director for Community Banking at Lloyds Bank and Bank of Scotland, prior to which he led Lloyds Banking Group’s general insurance division.

Before that, he worked for RBS Group — now called NatWest Group — holding senior roles including Managing Director at RBS and NatWest Branch Banking and Chief Executive of Tesco Personal Finance.

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Mark McSherry
Dalriada Media LLC sites are edited by veteran news journalist Mark McSherry, a former staff editor and reporter with Reuters, Bloomberg and major newspapers including the South China Morning Post, London's Sunday Times and The Scotsman. McSherry's journalism has also appeared in The Washington Post, The Guardian, The Independent, The New York Times, London's Evening Standard and Forbes. McSherry is also a professor of journalism and communication arts in universities and colleges in New York City. Scottish-born McSherry has an MBA from the University of Edinburgh and a Certificate in Global Affairs from New York University.